Troubleshooting Common Issues

A video will not play

Check processing has finished, then try another browser. See "Video Troubleshooting" for more.

A student cannot see the course

Check they appear in the Students panel, the course status is Published, and they are signed in to the member portal with the email they bought with.

Progress is not saving

The student must be signed in. Ask them to refresh and try again.

Drip is not unlocking

Check the module's drip setting and the student's enrolment date, or the unlock date for date-based drip.

A video will not upload

Check your remaining video allowance under your plan, try a smaller export, and use a stable connection.

The course does not appear for sale

Publish the course and create an offer that unlocks it under Sell → Offers & Checkout.

Still stuck

Message us from the Help launcher with the course, the lesson, and a screenshot.