Getting Help and Support

A person reads every message. Here is how to reach us and what to expect.

The Help launcher

It sits on every dashboard page. Open it to:

• search the Help Centre,
• browse articles by area,
• start a chat with the Gadura team.

A green dot shows when someone is online right now.

The Support page

Help → Support gives you the same help in a full page: Start here, Browse by area, and Message us. Your previous conversations are kept there.

What to expect

When we reply you get an email as well as the message in the chat, so you never have to sit and wait on the page. When nobody is online, your message is waiting for the next person on.

Getting a faster answer

1. Say what you were trying to do, and on which page.
2. Say what happened instead, word for word if there was a message.
3. Attach a screenshot when it helps.

Learning rather than fixing

Help → Gadura Mastery holds the long-form guides by area, Help → Creator Success the business guidance, and Help → What's New the changes as they ship.