Why haven't I received my money?

How you get paid

1. The customer pays on your checkout page.
2. The payment lands on your own Stripe account. Gadura never holds your money.
3. Stripe holds new funds briefly, as it does for every business.
4. Stripe transfers to your bank on your payout schedule.

Stripe's payout timing

• Most countries: within a few business days once your account is established.
• New accounts: the first payout takes longer, often one to two weeks, while Stripe verifies you.

Check your schedule in your Stripe dashboard under Settings → Payouts.

Why funds can be delayed

• A new Stripe account: verification is still running.
• A risk review: unusually large or unusual payments can be held.
• Bank details: confirm the account in Stripe is right.
• A refund or dispute: funds are held until it settles.

Checking your sales in Gadura

Insights → Sales shows every completed, pending and refunded sale.

What Gadura charges

Nothing per sale. You pay your plan and Stripe's processing fee.

Still stuck

• No sales showing: check Stripe is connected under Sell → Payments and the offer is published with a price.
• Sales in Stripe but no payout: look for an alert or action required in your Stripe dashboard. Stripe support handles payout questions directly.