How do I create a service?

Go to Bookings → Services → New service. A new service starts as a draft. Set it to Live when it is ready, because only live services can be booked.

What a service holds

• Name and description: what the customer is booking.
• How it happens: a video call, a phone call, in person at one of your places, or other. In-person services can only be booked while that place is open.
• How long it takes: the appointment length.
• Price: free or paid. A paid price is recorded on each booking. Payment is not collected at booking yet.
• Delivered by: anyone on the team who is free, or specific people. When more than one person can deliver it, bookings go to whoever is available, shared fairly across the team.
• What it needs: rooms or items from Resources, so two appointments never claim the same one.

Booking rules

Each service carries its own rules:

• Minimum notice (hours): how close to the start a time can still be booked.
• How far ahead (days): the furthest date offered.
• Offer start times every: how often a start time is offered.
• Breathing room before and after: gaps kept clear around each appointment. They must fit inside opening hours.
• Daily limit: the most appointments of this service in one day, or no limit.