Refund Policy

Operator: Gadura Limited Liability Company (Wyoming, USA)

Support: support@gadura.com

Mailing Address: 3rd Floor, 86–90 Paul Street, London EC2A 4NE

This Refund Policy is incorporated into, and forms part of, the Gadura Terms of Service. It covers two different kinds of payment, which work differently.

1. Two kinds of payment

Purchases from a creator. Courses, memberships, communities, bookings, digital products and anything else a creator sells through their Gadura site. You buy from the creator. Gadura provides the platform and is not a party to the sale.

Gadura plans. The Starter, Pro and Elite subscriptions that creators pay Gadura to use the platform.

2. Purchases from a creator

Each creator sets their own refund terms. Look for them on the creator's sales page or checkout, or ask the creator directly. The creator decides whether a refund is due.

To request a refund, contact the creator first. Creators can issue refunds from their Gadura dashboard, and the money is returned to your original payment method through Stripe, our payment processor. Refunds usually appear on your statement within five to ten business days, depending on your bank.

If you cannot reach the creator, email support@gadura.com with the creator's name, what you bought, the date and the amount. We will help you make contact. Gadura does not decide creator refunds on the creator's behalf.

Please contact the creator or us before disputing a charge with your bank. A dispute takes longer to resolve than a refund and may leave you without access to what you bought while it is reviewed.

3. Gadura plans

Every plan starts with a 14-day free trial. Your card is taken at sign-up and charged only when the trial ends, so if you cancel within the 14 days you pay nothing. After the trial, plans are billed in advance and renew automatically until you cancel.

You can cancel at any time from your billing settings in the dashboard. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. Payments already made are not refunded, and unused time on a period you have paid for is not refunded, except where the law where you live gives you a right to a refund.

If you believe you were charged in error, email support@gadura.com within 14 days of the charge with the date and amount, and we will look into it.

4. Referral and affiliate commissions

When a purchase or subscription payment is refunded, any referral or affiliate commission earned on it is reversed. See the Affiliate / Partner Terms.

5. How to contact us

Email support@gadura.com with your full name, the email address on your account, and the details of the transaction.

6. Changes

We may update this policy from time to time. Material changes may be communicated via email or in-product notifications.